How Can We Help?

For in-stock items, our typical lead time for processing and dispatching an order is 24-48 business hours. Delivery time then depends on your location. For special-order or non-stock items, lead times can vary significantly, and we will provide a precise estimate at the time of your quote for full transparency.

We take great care in packaging, but freight damage can occasionally occur. It is crucial to inspect your delivery upon arrival. If you notice any damage, please note it on the bill of lading before signing and contact our order support team within 24 hours with photos. We will immediately initiate a claim and arrange for a replacement to be sent out to you as quickly as possible.

Yes, we offer commercial credit accounts to qualified businesses. The application process involves a credit check and a review of your trade references. A credit account provides benefits like net 30 payment terms and a streamlined purchasing process. You can request a credit application from our sales department to get started.

We understand the importance of seeing and feeling a material firsthand. For many of our products, such as flooring, siding, and textiles, we can provide small samples. Please contact our sales team with the specific product SKUs you are interested in, and they will coordinate sending the samples to your office or job site.

Standard in-stock orders can typically be cancelled without penalty if the request is made before the order has been dispatched from our warehouse. Once an order is in transit, it cannot be cancelled but can be returned according to our policy. Please note that special-order and custom-fabricated items are non-cancellable once the order has been placed with the manufacturer.

While we do not offer on-site installation services, our team of product experts is highly knowledgeable and can provide guidance based on the manufacturer's installation instructions and best practices. We are happy to walk you through technical data sheets, answer questions about compatibility, and provide tips to ensure a smooth installation process. For complex issues, we can also connect you directly with a technical representative from the manufacturer.